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Dustin Ward

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Amazon Connect now offers high-volume outbound communications for calls, texts, and emails

By Dustin Ward

AWS FeedAmazon Connect now offers high-volume outbound communications for calls, texts, and emails

Building Personalized Customer Experiences Using Amazon Connect and Servion’s ServDesk

By Dustin Ward

AWS FeedBuilding Personalized Customer Experiences Using Amazon Connect and Servion’s ServDesk By Arpita Shah, Amazon Connect Practice Head – ServionBy Simon Burke, Partner Development Specialist, Amazon Connect – AWSBy Ayyakkannu Arvind, Partner Solutions Architect, Amazon…

Field Notes: How to Prepare Large Text Files for Processing with Amazon Translate and Amazon Comprehend

By Dustin Ward

AWS FeedField Notes: How to Prepare Large Text Files for Processing with Amazon Translate and Amazon Comprehend Biopharmaceutical manufacturing is a highly regulated industry where deviation documents are used to optimize manufacturing processes. Deviation documents…

AWS achieves FedRAMP P-ATO for 18 additional services in the AWS US East/West and AWS GovCloud (US) Regions

By Dustin Ward

AWS FeedAWS achieves FedRAMP P-ATO for 18 additional services in the AWS US East/West and AWS GovCloud (US) Regions We’re pleased to announce that 18 additional AWS services have achieved Provisional Authority to Operate (P-ATO)…

Microsoft partners with the EDM Council to achieve more in the cloud

By Dustin Ward

Microsoft recently announced a strategic collaboration with the Enterprise Data Management (EDM) Council to further support its investment in building end-to-end cloud data management solutions for multi-cloud and hybrid environments. In May 2020, the EDM…

Govern your data wherever it resides with Azure Purview

By Dustin Ward

By 2025, the volume of data generated per year is expected to grow to 175 zettabytes (ZB)1. Yet, most organizations aren’t prepared to properly govern all this data. As a data professional in charge of…

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Recent Posts

  • Introducing Amazon Application Recovery Controller Region switch: A multi-Region application recovery service
  • Amazon DocumentDB Serverless is now available
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  • AWS Weekly Roundup: SQS fair queues, CloudWatch generative AI observability, and more (July 28, 2025)
  • Project Flash update: Advancing Azure Virtual Machine availability monitoring

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