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Dustin Ward

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Setting up an IVR to collect customer feedback via phone using Amazon Connect and AWS AI Services

By Dustin Ward

AWS FeedSetting up an IVR to collect customer feedback via phone using Amazon Connect and AWS AI Services As many companies place their focus on customer centricity, customer feedback becomes a top priority. However, as…

Best practices for creating and managing sandbox accounts in AWS

By Dustin Ward

AWS FeedBest practices for creating and managing sandbox accounts in AWS Organizations use multiple environments, each with different security and compliance controls, as part of their deployment pipeline. Following the principle of least privilege, production…

Amazon Redshift delivers better cold query performance to three additional AWS regions

By Dustin Ward

AWS FeedAmazon Redshift delivers better cold query performance to three additional AWS regions Improved cold query performance is now available in South America (São Paulo), Canada (Central) and Asia Pacific (Mumbai) regions.

Detecting anomalous values by invoking the Amazon Athena machine learning inference function

By Dustin Ward

AWS FeedDetecting anomalous values by invoking the Amazon Athena machine learning inference function Amazon Athena has released a new feature that allows you to easily invoke machine learning (ML) models for inference directly from your…

Unifying Cloud Infrastructure and Application Performance Data with AppDynamics and Amazon CloudWatch

By Dustin Ward

AWS FeedUnifying Cloud Infrastructure and Application Performance Data with AppDynamics and Amazon CloudWatch By Subarno Mukherjee, Sr. Solutions Architect at AppDynamicsBy Todd Escalona, Principal Solutions Architect at AWS One of the core pillars to building…

Azure Resource Graph unlocks enhanced discovery for ServiceNow

By Dustin Ward

We’re announcing that ServiceNow® ITOM Discovery is now integrated with Microsoft’s Azure Resource Graph, enabling faster and scalable discovery of your organization’s Azure estate within operational workflows. ServiceNow’s ITOM Discovery and service mapping for Azure…

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Recent Posts

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  • AWS Weekly Roundup: Amazon Bedrock Managed Agents powered by OpenAI, Q3 service availability updates, Kiro workflows, and more (October 5, 2026)

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