The healthcare industry has consistently been at the forefront of technological advancements, continuously seeking ways to improve patient care and outcomes. In recent years, the integration of AI into healthcare has opened new avenues for innovation and efficiency. Azure OpenAI Service is a leading contributor to this transformation, empowering healthcare providers to create better outcomes through advanced AI capabilities, such as Azure AI Content Safety, which helps to keep content safe by monitoring content with advanced language and vision models.
Here, we look at a few healthcare providers who have successfully adopted Azure OpenAI Service to save time, streamline workflows, and increase focus on patients.
Kry reduces administrative tasks, increases focus on patient care
In the rapidly evolving landscape of digital transformation, healthcare companies like Kry are at the forefront of adopting advanced technologies to streamline administrative tasks and enable medical professionals to focus more on patient care. With more than 200 million patient interactions to date, Kry has become Europe’s largest digital-first healthcare provider, boasting a high patient satisfaction rating of 4.8 out of 5.0.
Partnering with Azure OpenAI Service, Kry is leveraging generative AI to revolutionize patient access to healthcare. The result has reduced administrative burdens on clinicians, optimized healthcare resources, and enhanced the overall quality of patient care. By analyzing patient data and enabling patients to choose the type of healthcare they need (such as a video consultation, self-care advice, physiotherapy, and other services), Kry efficiently navigates patients among primary, urgent, and secondary care to match them with the most appropriate medical providers. Notably, 60% of Kry’s patients are female. Using Kry, they are benefiting from improved female health services and quality medical content.
The partnership between Kry and Azure OpenAI Service is solving inefficiencies in healthcare delivery and changing the future of healthcare for the better. As technology advances and AI continues to evolve, Kry’s commitment to leveraging cutting-edge solutions will help ensure a more accessible, sustainable, and efficient healthcare experience for patients and healthcare professionals alike.
Ontada unlocked 150 million unstructured medical documents with Azure OpenAI Service
Healthcare systems globally face a pressing data-related challenge—how to unlock the contents of volumes of unstructured, inaccessible healthcare data including clinical notes, lab reports, medical images, and operational data. Knowing that each data point can make a life-changing difference for cancer patients, Ontada, a McKesson business dedicated to oncology data and evidence, needed to analyze 150 million unstructured oncology documents to generate key insights for cancer patients. When done manually, this process is time-consuming, cost-prohibitive, and error-prone.
Ontada chose Azure AI Document Intelligence and Azure OpenAI Service to implement language models that target nearly 100 critical oncology data elements across 39 cancer types. The result significantly increased its ability to rapidly extract important data and clinical details. They also developed a novel data platform solution called ON.Genuity that combines structured and unstructured data to provide a comprehensive view of patient information, enhancing drug development and treatment adoption. They use Azure Databricks for their data pipeline to process both types of data, as well as Azure AI Document Intelligence to extract text from PDFs and other documents. The platform can provision and analyze data in less than 45 minutes. As a result, they were able to process 150 million documents in three weeks and reduced processing time by 75%. Using Microsoft Azure AI, Ontada has already accelerated its life science product development, speeding up time to market from months to just one week.
Shriners Children’s implements more efficient, secure solutions
Information used by healthcare professionals to diagnose and treat patients is often stored on outdated systems that may not be very secure or easy to operate. But for clinicians to treat patients promptly, they need efficient solutions that minimize errors. Previously, Shriners Children’s had to rely on their analytics team to provide insights from patient clinical notes and history, which were often outdated or even handwritten, making them difficult to use. This process was time-consuming, inefficient, and error-prone.
To fix this process, Shriners Children’s implemented an AI platform using Azure OpenAI Service and Azure AI Search to securely house and organize patient data. Now, clinicians can easily and securely navigate patient data in a singular location. The solution, called ShrinersGPT, leverages Azure OpenAI Service in addition to Azure Blob Storage, Azure AI Search, and Azure Monitor Log Analytics, to create a seamless, easy-to-use experience for clinicians to access patient information.
This solution is more efficient and secure; clinicians can now quickly find patient symptoms and conditions without relying on the analytics team, and data is more securely stored and accessible only by authorized personnel. Perhaps most importantly, patient care is enhanced through improved access to data, which helps create well-informed treatment plans.
In addition, Shriners Children’s is now set up to scale with ease as they look to incorporate Microsoft Fabric data analytics platform within their ShrinersGPT solution. Microsoft Fabric features a comprehensive set of analytics experiences designed to work together seamlessly for better data insights, so Shriners doctors and researchers can tailor insights as needed. They also look to expand to other healthcare clinics in their ecosystem and plan to enhance the chatbot to answer a wider variety of health questions.
From enhancing patient care and streamlining administrative tasks to accelerating medical research and improving diagnostic accuracy, Azure AI is helping to drive innovation and efficiency in healthcare, creating better outcomes for both patients and caregivers.
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