Building a real-time conversational analytics platform for Amazon Lex bots

By Dustin Ward

Amazon Web Services FeedBuilding a real-time conversational analytics platform for Amazon Lex bots Conversational interfaces like chatbots have become an important channel for brands to communicate with their customers, partners, and employees. They offer faster service, 24/7 availability, and lower service costs. By analyzing your bot’s customer conversations, you can discover challenges in user experience,…

Announcing General Availability of AWS Nitro Enclaves

By Dustin Ward

Amazon Web Services FeedAnnouncing General Availability of AWS Nitro Enclaves AWS Nitro Enclaves is a new EC2 capability that enables customers to create isolated compute environments (enclaves) to further protect and securely process highly sensitive data such as personally identifiable information (PII), healthcare, financial, and intellectual property data within their Amazon EC2 instances. Nitro Enclaves…

World Cities Day 2020: Committing to sustainable urban environments

By Dustin Ward

October 31 is World Cities Day, established to educate the public on issues of concern, to mobilize political will and resources to address global problems, and to celebrate and reinforce achievements of humanity. This year’s theme ‘Better City, Better Life: Valuing Our Communities and Cities’ is expected to greatly promote the international community’s interest in…