Intelligent Case Management Using Amazon Connect and Amazon Kinesis Data Streams

By Dustin Ward

Amazon Web Services FeedIntelligent Case Management Using Amazon Connect and Amazon Kinesis Data Streams By Nasir Mahmood, Director, AWS Global Alliance at PwC US AdvisoryBy Bharthvajan G., Sr. Cloud Architect at PwC US Advisory Acceleration CenterBy Mohit Patil, Technology Strategy Consultant at PwC US Advisory Acceleration Center Service excellence has been a critical driver of…

Automating Index State Management for Amazon ES

By Dustin Ward

Amazon Web Services FeedAutomating Index State Management for Amazon ES When it comes to time-series data, it’s more common to access new data over existing data, such as the last 4 hours or 1 day. Often, application teams are tasked with maintaining multiple indexes for diverse data workloads, which brings new requirements to set up…

AWS Media Insights: Explore upcoming sessions

By Dustin Ward

Amazon Web Services FeedAWS Media Insights: Explore upcoming sessions The media industry is in the midst of massive and accelerating transformation. Watch the keynote presentation from this month’s AWS Media Insights Webcast Series to learn the trends that are changing the way content is created, distributed and consumed, and the implications for organizations across the…

Nielsen: Processing 55TB of Data Per Day with AWS Lambda

By Dustin Ward

Amazon Web Services FeedNielsen: Processing 55TB of Data Per Day with AWS Lambda Earlier this year, I went into the studio with Opher Dubrovsky from Nielsen Marketing Cloud (a data management platform) to record an episode of This is My Architecture about Big Data architecture. In preparation for the recording and during my initial conversations…