Author: Dustin Ward

Amazon Web Services FeedAWS announces AWS Contact Center Intelligence solutions What was announced? We’re announcing the availability of AWS Contact Center Intelligence (CCI) solutions, a combination of services that empowers customers to easily integrate AI into contact centers, made available through AWS Partner Network (APN) partners. AWS CCI has solutions for self-service, live-call analytics &…

Amazon Web Services FeedStream, transform, and analyze XML data in real time with Amazon Kinesis, AWS Lambda, and Amazon Redshift When we look at enterprise data warehousing systems, we receive data in various formats, such as XML, JSON, or CSV. Most third-party system integrations happen through SOAP or REST web services, where the input and…

Amazon Web Services FeedField Notes: Using Infrastructure as Code to Manage Your AWS Networking Environment Infrastructure as Code (IaC) brings automation to the provisioning process, which was traditionally done manually. Rather than relying on manually performed steps, both administrators and developers can instantiate infrastructure using configuration files. IaC helps avoid configuration drift through automation, and…

Amazon Web Services FeedAmazon Kinesis Data Streams announces two new API features to simplify consuming data from Kinesis streams Amazon Kinesis Data Streams announces two new API features that simplify applications that consume data from Kinesis Data streams. The first feature is an optional filtering field in the ListShards API that enables you to set…

Amazon Web Services FeedHow to use AWS RAM to share your ACM Private CA cross-account In this post, I use the new Cross-Account feature of AWS Certificate Manager (ACM) Private Certificate Authority (CA) to create a CA in one account and then use ACM in a second account to issue a private certificate that automatically…