Amazon Connect now enables customers to interrupt Amazon Lex Chatbots

By Dustin Ward

Starting today, customers can interrupt a Lex chatbot in mid-sentence to quickly provide a voice input without waiting for it to finish speaking. Amazon Lex chatbots can be used in Amazon Connect flows to provide conversational interactions using the same machine learning technologies like Alexa, enabling companies to offer automated self-service to their customers using…

“We Need COBOL Programmers!” No, You Probably Don’t

By Dustin Ward

Editor’s note: While this topic isn’t entirely security-specific, Trend Micro leader William Malik, has career expertise on the trending topic and shared his perspective. —— There was a provocative report recently that the Governor of New Jersey told reporters that the state of New Jersey needed COBOL programmers. The reason was that the number of…