AWS FeedTransforming Customer Experience and Boosting Retention with AI-Powered Contact Centers By Shivansh Singh, Sr. Partner Solutions Architect, I&A – AWSBy Arijit Majumder, Global Alliance & Marketing Manager – Quantiphi Quantiphi Today’s global marketplace relies heavily on contact centers for streamlining, maintaining, and maximizing customer service and sales at scale. However, with the increase in…
AWS FeedDeploying OpenMRS Electronic Health Record (EHR) system on AWS Digitization in the healthcare industry, led by electronic health record (EHR) system adoption, has positively impacted the workflow of healthcare professionals (HCP) and patient care. Now EHR systems are a critical tool in healthcare delivery. The design and functionality of a good EHR system closely…
AWS FeedControl developer account costs with AWS CloudFormation and AWS Budgets Often when working with customers, we guide them by using AWS Budgets and related tools in the AWS platform in order to create cost and utilization guardrails. These tools can be used to conduct advanced, automated, and hands-free actions within your AWS environment –…
AWS FeedHow to approach conversation design: Getting started with Amazon Lex (Part 2) As you plan your new Amazon Lex application, the following conversation design best practices can help your team succeed in creating a great customer experience. In our previous post, we discussed how to create the foundation for good conversation design. We explored…
AWS FeedNew Bill to Require Cyber Attack Reporting in the US Researcher The Cyber Incident Notification Act of 2021 would also require CISA to launch a program that would notify organizations of various vectors that malicious actors exploit.
AWS FeedOperating serverless at scale: Improving consistency – Part 2 This post is written by Jerome Van Der Linden, Solutions Architect. Part one of this series describes how to maintain visibility on your AWS resources to operate them properly. This second part focuses on provisioning these resources. It is relatively easy to create serverless resources.…