Intelligent Call Routing Using Amazon Fraud Detector and Amazon Connect

By Dustin Ward

Amazon Web Services FeedIntelligent Call Routing Using Amazon Fraud Detector and Amazon Connect By Madhan Kandaswamy, Innovation Consultant at Tata Consultancy ServicesBy Deenadayaalan Thirugnanasambandam, Contributing Author This post describes how you can use the recently introduced Amazon Fraud Detector service to detect spam calls and route them efficiently using Amazon Connect. Each year, tens of…

Managing missing values in your target and related datasets with automated imputation support in Amazon Forecast

By Dustin Ward

Amazon Web Services FeedManaging missing values in your target and related datasets with automated imputation support in Amazon Forecast Amazon Forecast is a fully managed service that uses machine learning (ML) to generate highly accurate forecasts without requiring any prior ML experience. Forecast is applicable in a wide variety of use cases, including estimating product…