Intelligent Case Management Using Amazon Connect and Amazon Kinesis Data Streams

By Dustin Ward

Amazon Web Services FeedIntelligent Case Management Using Amazon Connect and Amazon Kinesis Data Streams By Nasir Mahmood, Director, AWS Global Alliance at PwC US AdvisoryBy Bharthvajan G., Sr. Cloud Architect at PwC US Advisory Acceleration CenterBy Mohit Patil, Technology Strategy Consultant at PwC US Advisory Acceleration Center Service excellence has been a critical driver of…

Automating Index State Management for Amazon ES

By Dustin Ward

Amazon Web Services FeedAutomating Index State Management for Amazon ES When it comes to time-series data, it’s more common to access new data over existing data, such as the last 4 hours or 1 day. Often, application teams are tasked with maintaining multiple indexes for diverse data workloads, which brings new requirements to set up…