Advancing Azure Virtual Machine availability transparency

By Dustin Ward

“Throughout our Advancing Reliability blog series we’ve explained various techniques used by the Azure platform to prevent technical issues from impacting customers’ virtual machines (VMs) or other resources—like host resiliency with Project Tardigrade, cautious safe deployment practices taking advantage of ML-based AIOps insights, as well as predicting and mitigating hardware failures with Project Narya. Despite…

Analyze customer churn probability using call transcription and customer profiles with Amazon SageMaker

By Dustin Ward

AWS FeedAnalyze customer churn probability using call transcription and customer profiles with Amazon SageMaker Regardless of the industry or product, customers are the most important component in a business’s success and growth. Businesses go to great lengths to acquire and more importantly retain their existing customers. Customer satisfaction links directly to revenue growth, business credibility,…