Deliver natural and efficient customer service experiences to mobile subscribers with Amazon Lex

By Dustin Ward

AWS FeedDeliver natural and efficient customer service experiences to mobile subscribers with Amazon Lex Mobile service providers manage a high volume of customer service calls daily. Rapidly evolving network technology and device innovations are shaping customer expectations. Delighting callers with a quick interaction is core to a successful customer experience strategy. Mobile subscribers contact customer…

Build conversational experiences for retail order management using Amazon Lex

By Dustin Ward

AWS FeedBuild conversational experiences for retail order management using Amazon Lex Retailers want to stay engaged with their customers as they move seamlessly between digital channels and physical storefronts. By delivering personalized and consistent experiences across a range of retail touchpoints, companies can drive brand loyalty. Customers contact retailers’ customer support for reasons such as…

Amazon QLDB launches new version of QLDB Shell

By Dustin Ward

AWS FeedAmazon QLDB launches new version of QLDB Shell Amazon Quantum Ledger Database (QLDB) launches a new version of the QLDB Shell that is easier to install and use. QLDB customers can now download the QLDB Shell tailored to their favorite operating system and begin querying a QLDB ledger without any other installation steps or…

Get Dynamic Insights into Your Cloud with an Application-Centric View

By Dustin Ward

AWS FeedGet Dynamic Insights into Your Cloud with an Application-Centric View By Puneet Chaddah, CTO – Relevance LabBy Ron Davis, Technical Business Development, AWS Management & Governance – AWSBy Anil Sriram, Head of Cloud Technology Services – Relevance Lab Relevance Lab Many customers have multiple applications deployed in different regions that constitute sub-applications, underlying web…