Advancing safe deployment with AIOps—introducing Gandalf

By Dustin Ward

“Changes to Azure services and the Azure platform itself are both inevitable and beneficial, to ensure continuous delivery of updates, new features, and security enhancements. However, change is also a primary cause of service regressions that can contribute towards reliability issues—for hyperscale cloud providers, indeed for any IT service provider. As such, it is critical…

Amazon Connect Chat now supports Apple Business Chat (Generally Available)

By Dustin Ward

AWS FeedAmazon Connect Chat now supports Apple Business Chat (Generally Available) With the Apple Business Chat integration in Amazon Connect, your customers can interact with you using the Apple Messages application on their iPhone, iPad, or Mac. Your customers can now have an experience that is as familiar and convenient as chatting with a friend, while…