Advancing Azure service quality with artificial intelligence: AIOps

By Dustin Ward

“In the era of big data, insights collected from cloud services running at the scale of Azure quickly exceed the attention span of humans. It’s critical to identify the right steps to maintain the highest possible quality of service based on the large volume of data collected. In applying this to Azure, we envision infusing…

The next frontier in machine learning: driving responsible practices

By Dustin Ward

Organizations around the world are gearing up for a future powered by artificial intelligence (AI). From supply chain systems to genomics, and from predictive maintenance to autonomous systems, every aspect of the transformation is making use of AI. This raises a very important question: How are we making sure that the AI systems and models…

Azure Support API: Create and manage Azure support tickets programmatically

By Dustin Ward

Large enterprise customers running business-critical workloads on Azure manage thousands of subscriptions and use automation for deployment and management of their Azure resources. Expert support for these customers is critical in achieving success and operational health of their business. Today, customers can keep running their Azure solutions smoothly with self-help resources, such as diagnosing and…