Quickly Build End-to-End Integrations to SaaS Partner Event Sources and AWS Services with Amazon EventBridge

By Dustin Ward

Amazon Web Services FeedQuickly Build End-to-End Integrations to SaaS Partner Event Sources and AWS Services with Amazon EventBridge By Santiago Cardenas, Technical Lead, Sr. Partner Solutions Architect, AWS ServerlessBy Emily Shea, Sr. Partner Development Manager, AWS Serverless Amazon EventBridge makes it easy to connect applications together by delivering a stream of real-time data from custom…

AWS announces AWS Contact Center Intelligence solutions

By Dustin Ward

Amazon Web Services FeedAWS announces AWS Contact Center Intelligence solutions What was announced? We’re announcing the availability of AWS Contact Center Intelligence (CCI) solutions, a combination of services that empowers customers to easily integrate AI into contact centers, made available through AWS Partner Network (APN) partners. AWS CCI has solutions for self-service, live-call analytics &…

Field Notes: Using Infrastructure as Code to Manage Your AWS Networking Environment

By Dustin Ward

Amazon Web Services FeedField Notes: Using Infrastructure as Code to Manage Your AWS Networking Environment Infrastructure as Code (IaC) brings automation to the provisioning process, which was traditionally done manually. Rather than relying on manually performed steps, both administrators and developers can instantiate infrastructure using configuration files. IaC helps avoid configuration drift through automation, and…