New RAG evaluation and LLM-as-a-judge capabilities in Amazon Bedrock

By Dustin Ward

Today, we’re announcing two new evaluation capabilities in Amazon Bedrock that can help you streamline testing and improve generative AI applications: Amazon Bedrock Knowledge Bases now supports RAG evaluation (preview) – You can now run an automatic knowledge base evaluation to assess and optimize Retrieval Augmented Generation (RAG) applications using Amazon Bedrock Knowledge Bases. The…

Newly enhanced Amazon Connect adds generative AI, WhatsApp Business, and secure data collection

By Dustin Ward

Today, Amazon Connect introduces a set of new features that help businesses enhance their contact center operations through generative AI, advanced security features, and streamlined bot management. These innovations help businesses deliver better customer experiences by creating more time and space for meaningful human interactions, while maintaining security and compliance. Contact center managers continually face…