Intelligent Call Routing Using Amazon Fraud Detector and Amazon Connect
Amazon Web Services FeedIntelligent Call Routing Using Amazon Fraud Detector and Amazon Connect By Madhan Kandaswamy, Innovation Consultant at Tata Consultancy ServicesBy Deenadayaalan Thirugnanasambandam, Contributing Author This post describes how you can use the recently introduced Amazon Fraud Detector service to detect spam calls and route them efficiently using Amazon Connect. Each year, tens of…